At Crackerbee, we want you to be completely satisfied with your cookie purchase. If you are not entirely happy with your order, we offer a straightforward Refunds and Return Policy to ensure a hassle-free experience.
1. Refunds and Returns:
a. Damaged or Defective Products: If you receive damaged or defective cookies, please contact us within 7 days of receiving your order. We will assess the situation and may offer a replacement or a full refund, including any applicable shipping charges.
b. Incorrect Items: In the rare event that you receive an incorrect item in your order, please notify us within 7 days of receiving the package. We will arrange for the correct item to be sent to you or issue a full refund, including any applicable shipping charges.
2. Refund Eligibility:
To be eligible for a refund or return, please ensure that:
- You have contacted us within the specified time frame as mentioned in points 1(a) and 1(b) above.
- The cookies remain unused, unopened, and in their original packaging.
- You provide us with a valid proof of purchase (order number, receipt, or invoice).
3. Return Process:
If your refund or return request meets the eligibility criteria, please follow these steps:
a. Contact us: Reach out to our customer support team by customercare@crackerbee.in and provide details of your order, the reason for the return, and any relevant photographs of the damaged or incorrect items.
b. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
c. Packaging: Carefully pack the cookies in their original packaging to ensure they remain protected during transit.
d. Shipping: Ship the package back to us using a reputable courier service, and remember to include the RA number on the return package.
4. Refund Processing:
Upon receiving and inspecting the returned cookies, we will process your refund within 15 business days. The refund will be issued using the original payment method used for the purchase. Please allow sufficient time for the refund to reflect in your account, as processing times may vary depending on your bank or credit card provider.
5. Non-Refundable Items:
Unfortunately, certain items are non-refundable, including:
- Cookies that are not in their original packaging or have been opened.
- Perishable or personalized items.
- Items that have been consumed or used.
6. Contact Us:
If you have any questions, concerns, or require assistance regarding our Refunds and Return Policy, please contact us at customercare@crackerbee.in. We are here to help and ensure you have a delightful experience with Crackerbee.